terms and conditions

online site policies
online privacy policy
children’s online privacy policy
idea submission policy
warranty

online site policies

Welcome to Burton. The Burton Corporation and its wholly-owned subsidiaries, including Burton Snowboards, Gravis Footwear, R.E.D. Protection, Anon Optics, and Analog clothing (collectively "Burton") provide their services to you subject to the following conditions. Please read the following terms and conditions carefully before using our site. If you do not agree to these terms and conditions, please do not use our site.

Electronic Communications
When you visit Burton or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Children Under the Age of 18
Burton does not sell products to children, but it sells them to adults, who can purchase products with a credit card. If you are under 18, you may shop at burton.com only with involvement of a parent or guardian. Burton and its affiliates reserve the right to refuse service, remove or edit content, or cancel orders in their sole discretion.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Burton or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Burton and protected by U.S. and international copyright laws. All software used on this site is the property of Burton or its software suppliers and protected by United States and international copyright laws. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Burton. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Burton and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Burton's name or trademarks without the express written consent of Burton.

Trademarks
BURTON, BURTON SNOWBOARDS, ANALOG, ANON, R.E.D., GRAVIS, CHANNEL ISLANDS and other marks indicated on our site are registered trademarks of The Burton Corporation in the United States and other countries. Burton graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of The Burton Corporation. Burton's trademarks and trade dress may not be used in connection with any product or service that is not Burton's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Burton. All other trademarks not owned by Burton that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Burton.

Indemnification
You agree to indemnify, defend, and hold harmless Burton, its affiliates, officers, directors, employees, agents, and suppliers from and against all claims, demands, expenses, damages, and costs, including reasonable attorneys fees, resulting from violation of these Terms & Conditions.

Third Party Links
Burton may link to third-party sites. Burton has no control over linked sites. These sites are for your convenience only and must be accessed at your own risk.

Risk of Loss
All items purchased from Burton are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions
Burton attempts to be as accurate as possible. However, Burton does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Burton itself is not as described, your sole remedy is to return it in a new, unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY BURTON ON AN "AS IS" AND "AS AVAILABLE" BASIS. BURTON MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BURTON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BURTON DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM BURTON ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BURTON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law
By visiting Burton, you agree that the laws of the state of Vermont, without regard to principles of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and Burton.

Disputes
Any dispute relating in any way to your visit to Burton or to products you purchase through Burton shall be submitted to confidential arbitration in Burlington, Vermont, except that, to the extent you have in any manner violated or threatened to violate Burton’s intellectual property rights, Burton may seek injunctive or other appropriate relief in any state or federal court in the state of Vermont, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification, and Severability
We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Updated May 9, 2008

online privacy policy

Burton has created this Privacy Policy to let you know that we take your privacy seriously. We want you to know about how we gather information on this website, and what we do with it.

Information We Collect Occasionally

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you and communicating with you. We also ask for your e-mail address, which we may use from time to time to contact you regarding information you have requested. When you sign up to be a member of Community, we collect the same contact info from you (address and e-mail), and we also ask for more personal information about you, from age to riding style. Much of this information collected is optional, and can be provided anonymously if you choose.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses burton.com (See “What Happens to the Information We Collect”). The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Unsubscribing Your Info: If you do not want to receive e-mail or other mail from us, please contact customer service at info@burton.com or by calling 1-800- 881-3138 3138 to be removed from Burton contact list.

What Happens to the Information We Collect?

Any information you give us stays strictly in-house at Burton, we don’t sell or share the info with outside sources. We maintain strict security over the information you give us and use this information only for the purposes listed below:

To process your order.
To send you information you have requested from Burton and to update you on the status of your information request.
Occasionally, we may send you free promotional materials.
We may use the information to monitor guest traffic patterns and site usage to help us develop and design the layout of our websites.
If you provided information as part of the registration to Community, we use the information to contact you with information about snowboarding that you may find interesting, as well as special offers.
We maintain the personally identifying information in-house at Burton, except when you request a Catalog out of season. In that instance, we have an outside source we hire to send out notification to everyone that the requested Catalog(s) is on its way, and when to expect it. This outside mailing source does not maintain the contact information after notification is sent.
We disclose personal information when we believe release is necessary to comply with the law, enforce or apply our Terms & Conditions or protect the rights, property, or safety of Burton, our users, or others.

Is our site secure?
We promise to protect your personal information. Any page at Burton.com that asks you for personal information (name, address, credit cart) is a secure page. These pages employ state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information.

Your Consent
By using our website and providing the information requested, you agree that we may collect and use your information. If we change our privacy policy, we will post the changes on this page so you are informed about what information we collect, how we use it, and under what circumstances we disclose it.

Updated May 9, 2008

children's online privacy policy

Children Under the Age of 13, Read This: Burton is committed to protecting the online privacy of children. In accordance with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. Sorry kids, but if you are under 13, you cannot request a Catalog from us. If you would like to receive a Burton Catalog, please have your parents call the Burton Rider Services Hotline at 1-800-881-3138.

Children Under the Age of 18, Read This: Sorry kids, but if you are under 18, you may shop at burton.com only with the involvement of a parent or guardian.

Updated May 09, 2008

idea submission policy

We at Burton Snowboards are pleased to hear from our loyal fans and welcome your comments regarding our products and services. Unfortunately, however, our company policy does not allow Burton, RED, Anon Optics, Gravis Footwear, Channel Islands Surfboards or Analog to accept or consider creative ideas, suggestions, or materials other than those that we have specifically requested.

We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by our professional staff might seem to others to be similar to their own creative work. Please do not send us any unsolicited original creative materials such as ideas, concepts, or artwork. While we do value your feedback on our services and products, we request that you be specific in your comments on those services and products, and not submit any creative ideas, suggestions, or materials (unless specifically requested by us).

If, through participation in certain activities, you send any material (e.g., postings to message boards, contests, etc.) or, despite our policy, you send us unsolicited creative suggestions, ideas, notes, drawings, concepts, or other information (collectively, the "Submissions"), the Submissions shall be deemed, and shall remain, our property. None of the Submissions shall be subject to any obligation of confidentiality on our part and we shall not be liable for any use or disclosure of any Submissions. Without limitation of the foregoing, we shall exclusively own all now-known or hereafter existing rights to the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions or any other person or entity.

Updated May 9, 2008

warranty

All Gravis footwear, socks, and softgoods are covered for six (6) months from the date of purchase. Gravis bags are covered for one (1) year from the date of purchase.

Gravis warrants that products sold by Burton to be free of defects in material or workmanship for the above noted periods. If a product is found to be defective by Gravis, in its sole discretion, Gravis’ only responsibility shall be limited to a repair or replacement of the defective product. Gravis will not be responsible for any costs, losses or damages incurred as a result of loss or use of product.

This warranty is subject to the following limitations in addition to any imposed by virtue of law.

The warranty applies only to Gravis products purchased from Authorized Gravis Dealers and is valid for the original purchaser only. All products returned to Gravis for warranty inspection must receive prior return authorization which can be given over the phone. Ship products freight pre-paid and insured. Gravis assumes no responsibility for products during shipment from customer to our Warranty Department. Shipping charges are not refundable Excluded from coverage under this warranty are the following: Normal wear and tear. Damage caused by misuse, abuse, or neglect. Any and all claims for consequential or incidental damages. All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing by Gravis. Repaired or replaced products are covered for the remainder of the original warranty only. All warranty claims must be accompanied by the original purchase receipt from an Authorized Gravis Dealer. Invoice or charge receipt must clearly identify the dealer. Gravis product is not covered by any verbal warranties. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE DURATION OF TH WRITTEN WARRANTY. SOME STATES DO NOT ALLOW LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF MANUFACTURER OR SELLER. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.

Tips – The low-down.

STEP ONE Evaluate the validity of the claim.

Was the product purchased in the time period noted above? Does the damage appear to be attributable to defective materials or workmanship? Does the damage appear to be due to abuse, negligence, or reactions to heat, solvents, or harsh detergents?

STEP TWO Bring the product to the store where it was purchased OR call for a Return Authorization (RA) Number.

Consumers call 1-800-881-3138. Tell us WHAT you are sending back- describe the product. Tell us WHY you are sending it back- describe the problem. Record the RA # and details for future reference.

STEP THREE Pack and ship the product immediately!

Include a copy of the original proof of purchase (receipt) Include a brief description of the problem and the RA #. Mark the defect clearly with a piece of masking tape. Print the RA # clearly on the outside of the box. Ship the claim to: Product Service Attention: Warranty RA # ____ 30 Community Dr. Ste 3 South Burlington, VT 05403-6834

Customers are responsible for shipping charges to Gravis. Overnight and 2-Day shipments to Gravis will be returned in the same manner at Gravis’ expense. W48 GOES INTO EFFECT WHEN WE RECEIVE THE PRODUCT. (What is W48? This means the product will be on its way back to you in 2 business days.) Within 48 hours of the receipt of product, the claim will be handled in one of the following ways:

If the returned product is the within the valid warranty period and judged by Gravis to be defective, we will repair or replace the product. The warranty remains valid on repaired and replaced items for the balance of remaining coverage period. If the problem is not covered under warranty nor repairable, the product will be returned as is.